RESOURCES

CASE
STUDIES

  • PEPPERONI'S PIZZA
  • PAPA LUIGI'S PIZZA
  • FLYERS PIZZA & SUBS
  • BIG DADDY'S PIZZA
  • PIZZA MIZZA
  • JOHN'S PIZZA CAFE

Pepperoni’s Pizza:

Bottom Line…Keep Customers Happy

Watch Them Grow!

Pepperoni’s Pizza has been delivering pizza for over 25 years and recently opened its 11th restaurant location in the greater Houston area. While Pepperoni’s is known for their great pizza, they deliver on great taste with their wings, salads, pastas and subs too. General Manager Jorge Sanchez oversees all locations and knows the business inside and out. His customers depend on him for a great meal and quality service, and Jorge counts on Granbury Solutions for top-notch technology and dependable support.

Time For An Upgrade

Pepperoni’s has been using the Diamond Touch system to manage all of their stores since 2003. With the recent release of the Thr!ve upgrade, Jorge was excited to give it a test drive. “One of the best things about Thr!ve is the ease of staff training. We completed our first Thr!ve conversion in February and went live on March 1, 2016. I was able to train my store employees on Thr!ve in 30 minutes and managers in less than one day because the system is so easy to use.” Thr!ve also offers Jorge better system alerts, expanded reporting options, and more accurate labor costs.

Online Ordering Is Where It’s At

With a large percentage of their business coming from online ordering, Pepperoni’s depends on technology solutions that will help them run their business smoothly and keep their customers satisfied. Jorge says it would be hard for him to choose one Thr!ve feature to call his favorite, but, “Caller ID is amazing because of the information automatically provided with every call. It makes the order taking process easier and more streamlined. This has helped decrease our food costs because of the decrease in order taking mistakes and kitchen errors.”

Bottom Line – Keep Customers Happy

What good is a great product without great service? At Pepperoni’s, customer service is a top priority. Online ordering options have not only kept Pepperoni’s ahead of the game, it has helped keep their customers, and store management, satisfied as well. “Having the perfect online order results in having the perfect pizza delivered to your customer, which results in increased customer satisfaction. Having the right POS system, like Thr!ve, helps us to ensure we deliver the best product to our customers.”

We at Granbury strive to provide our customers with the latest in pizza technology to manage their pizza businesses. Thr!ve delivers the latest and greatest in restaurant POS solutions, according to Jorge. “Thr!ve is a complete product. Thr!ve has everything we need, from order taking, to kitchen management, to customer delivery. Thr!ve technology has made everything in the restaurant easier, increased order taking with no mistakes. It all boils down to increased sales. Ease of use equals increased sales.”

Request a demo to find out how Granbury Solutions and Thr!ve technology can help your business grow too!

PAPA LUIGI'S PIZZA:

MADE FROM SCRATCH PIZZA TECHNOLOGY

Made From Scratch

Papa Luigi’s, located in Swedesboro, NJ, knows all about made-from-scratch. Owner Dimitri Repousis built the business from the ground floor and has spent the last eight years perfecting his product and his processes. As a first generation restaurant owner, he has realized much success with his pizzeria and depends on made-from-scratch technology to help keep him on top.

Delivery – It’s What We Do

Papa Luigi’s works hard to ensure they deliver a great product with a serving of great customer service. While the bulk of their lunch time business is carry out, they are known for great delivery just in time for dinner. An extensive menu ensures there is something for everyone here, but customizable pizzas are a customer favorite – you name it, Papa Luigi’s will deliver (within reason, of course).

Because delivery is such a large part of their business, Dimitri relies on Thr!ve to deliver the POS features he needs to keep moving those drivers and pizzas out the door! “I no longer have to manage my drivers because of the extensive features Thr!ve offers. These features can be set up in house and tailored to meet the needs and responsibilities of the drivers. The system makes the Friday night delivery process more streamlined and self-managing so I don’t have to. When dealing with multiple drivers, you have to have a management process in place and Thr!ve makes that possible for my pizzeria.”

Ya’ll Come Back Now – Ya Hear?

Customer loyalty – aka, repeat business – has the potential to make or break a restaurant. A great product alone does not ensure success these days – customer service and marketing have a big impact on whether or not customers will come back to see ya. Papa Luigi’s has taken all of these must-have ingredients and created the best recipe to keep their customers coming back…again, and again, and again!

Thr!ve has provided Papa Luigi’s with the ingredients they need to keep customers happy – and ultimately, loyal. “The #1 Thr!ve feature for me is integration. With a touch of a few buttons, all platforms (Thr!ve Online and Thr!ve Loyalty) work together to make the process more streamlined. Put the time in to learn the system and it will do the work for you. I pick and choose when to market to customers, and what offers to send out – i.e. double points on holiday orders – but there are a ton of options to choose from. I want to differentiate my product and my service for my customers so they keep coming back.”

We Go Way Back

Earlier this year Pizza Mizza converted to Granbury’s Thr!ve Point-of-Sale technology, designed specifically with pizza and quick service restaurants in mind. Among the improvements since switching to Thr!ve, Sean notes they have been able to drastically reduce their average transaction time and employee errors at the register. “The user friendly manner in which you can enter customer and order information is the best feature on Thr!ve POS for us. It has reduced our standard order input time drastically. In addition, it has cut down on mistakes that were made when we tried to put a note with an item” says Sean. More importantly though, “the system really is easy to learn and use”.

Any Closing Remarks?

If you run a restaurant, you know how important a POS system is to the success of your business. If you run a pizzeria, you know the right POS is not just important, but critical, to that success. Dimitri feels the same way. “In my line of business, my only question is…how can you run a restaurant WITHOUT a POS? In order to maximize my business potential, I depend on Thr!ve POS. Thr!ve helps me streamline the entire process and keep costs down – I can reduce staff requirements because calls go faster, fewer mistakes are made, so I need fewer people – this all equals more sales and an increased bottom line.”

So, what are you waiting for? Request your Thr!ve demo today!

Flyer’s Pizza
& Subs:

Great Product. Great Service. Great Results.

Happy 40th Birthday!

I think it’s safe to say that Flyer’s Pizza & Subs knows a thing or two about pizza. They have been in business for 40 years! That’s some serious cheese! This family of pizza gurus has pizza flying out of the ovens at seven locations in the great state of Ohio, with an 8th location opening in January, 2017. Ranked in the Top 100 Pizzerias in the nation by Pizza Today magazine, and winner of the 2009 International PIzza Challenge “Best in the Midwest” award, Flyer’s takes their pizza seriously, and their technology too!

Top Notch Product – Top Notch Technology

Flyer’s is considered the “cadillac of pizzas”, according to co-owner Mark Ulrey, and they rely on the “cadillac in the POS industry” to ensure a smooth and profitable ride. They work hard to provide a top quality product to their loyal customers, and have 40 years of success under their belts to prove it. The right technology can thrust you from one level of sales to another, and that is what Mark says Granbury Solutions has done for Flyer’s. “Sales Builder helps to keep customers interested and Flyer’s competitive. We use Sales Builder to send special offers to loyal customers and this is our biggest ROI…period!”

Options, Options, Options

How does a pizza shop owner choose the POS system that’s right for them when there appears to be so many options out there? According to Mark, do your research. “My advice to restaurants owners who are looking to buy or replace their POS system is to consider your needs and weigh your options. Find the system that works best for your niche market, delivery/online ordering/table service for example, and make sure it’s user friendly.” The customizable options with a Granbury POS ensures we have the perfect fit for you, no matter size of your need!

Great Product. Great Service. Great Results.

Flyer’s motto says it all…Top Flight Taste + First Class Service = High Class Pizza. Flyer’s Pizza & Subs takes their pizza and their customers seriously. We at Granbury Solutions do too. That’s why we’ve been providing a great product, with great service and great results to Flyer’s, and so many others in the pizza business, for many years. If you want great pizza, call the pizza experts at Flyer’s. If you need a great POS, call the industry experts at Granbury.

Request a demo to get more information on how Granbury can help you!

Big Daddy’s Pizza:

Pizza Technology for Your Pizza Business

Coming from a long line of family restauranteurs, Big Daddy’s owner Cheech Kehoe is no stranger to the world of restaurant management. He’s been knocking it out of the park in the pizza business since 1996. With a recently opened second location, Big Daddy’s is one of the leading pizza delivery options in Vermont. Award winning pizza and chicken wings are just the beginning to this great menu, which includes Homemade Island Ice Cream made locally in Vermont. They bake their own bread in house daily too. It doesn’t get much better than that!

One Size Does Not Fit All

With his many years in the pizza restaurant business, Cheech knows a thing or two about what it takes to run a successful operation. First, you need a great pizza! Then you need a great POS system to help manage it all. “I don’t know how anyone could successfully run a restaurant without a POS system in today’s world. When deciding on a pizza POS system, you don’t want to try and fit your pizza delivery needs into a system that was not designed to accommodate a pizza delivery restaurant. Pizza delivery is a different type of business, and Thr!ve provides everything you need to successfully run a pizza business in one complete system.”

What Has Your POS Done For You Lately?

Cheech has been a partner with Granbury Solutions since 2004 and uses Thr!ve’s online and mobile ordering options, customer loyalty program, employee reporting, and enterprise management. “I chose Thr!ve online because of the multiple integration possibilities, including real time updates, and coupon integration for SalesBuilder. With Thr!ve, the process of creating and managing coupons is seamless and automatic.”

Managing a restaurant is no easy task. Finding quality employees is no walk in the park either. Thr!ve POS was designed with this challenge in mind and provides the technology needed to manage people and manage results. “The lack of motivated, self-starting staff members available in the restaurant industry makes it essential that technology help the restaurant world to reduce the dependence on manual labor. We try to idiot proof everything and Thr!ve helps us do just that!’

Online & Mobile Ordering = Your Ticket To Bigger Profits

In today’s technology driven world, just about EVERYTHING is online. Your pizza POS shouldn’t be any different! Customers expect quick and easy options, and we deliver so you can deliver too. “The average online order is $3-5 dollars more than phone orders. Online ordering is a must have tool.” Online & mobile ordering options with Thr!ve are easy to implement, easy to use and can help boost your profits, and your bottom line.

With decades of experience, Big Daddy’s knows pizza and they know how to do pizza the right way. If you are a fellow pizza restaurant owner, take the advice of Cheech Kehoe and Big Daddy’s Pizza; “Find the POS system that’s right for your pizza restaurant because not just any system will do.” With our customizable POS options, we at Granbury Solutions are here to help you Thr!ve in your pizza business too!

Want to learn more about how Thr!ve can help you manage your pizza business? Request a demo today!

PIZZA MIZZA:

IF YOU DELIVER PIZZA, A POS IS A MUST

There’s nothing quite like the local pizza joint…the perfect combination of great food, service, and the heart of community that the big chains just can’t deliver. Granbury client Pizza Mizza in Santa Barbara, California has mastered the art of delivering great pizza and setting themselves apart from the competition. We sat down with Pizza Mizza owner Sean Ebadi to get a little insight into what makes their operation so successful.

KEEPING IT IN THE FAMILY

There’s nothing quite like the local pizza joint…the perfect combination of great food, service, and the heart of community that the big chains just can’t deliver. Granbury client Pizza Mizza in Santa Barbara, California has mastered the art of delivering great pizza and setting themselves apart from the competition. We sat down with Pizza Mizza owner Sean Ebadi to get a little insight into what makes their operation so successful.

DELIVERING MORE THAN JUST PIZZA

In addition to focusing on their community, Pizza Mizza stays on top of the competition by offering a wide array of selection on their menu, prepared fresh in store. Trying to feed the family, but not everyone in the mood for pizza? No problem at Pizza Mizza. According to Sean, “The biggest difference between us and our local competitors is our vast and varied menu and the fact that we deliver all over town. We serve everything from Pizza, Pasta, Salad and Sandwiches, to a full line of appetizers and 2 soups made fresh daily. The fact that we can deliver these types of items in addition to typical delivery fare, makes us a logical choice for any group of people who are trying to make sure everyone gets what they want”.

THE RIGHT TECHNOLOGY SOLUTION

Earlier this year Pizza Mizza converted to Granbury’s Thr!ve Point-of-Sale technology, designed specifically with pizza and quick service restaurants in mind. Among the improvements since switching to Thr!ve, Sean notes they have been able to drastically reduce their average transaction time and employee errors at the register. “The user friendly manner in which you can enter customer and order information is the best feature on Thr!ve POS for us. It has reduced our standard order input time drastically. In addition, it has cut down on mistakes that were made when we tried to put a note with an item” says Sean. More importantly though, “the system really is easy to learn and use”.

DELIVERING MORE THAN JUST PIZZA

Having a POS system is essential for today’s pizza/restaurant operator. Sean oers this piece of advice if you’re in the market for a point-of-sale system: “If you deliver pizza, a POS is a must. Entering customer address info each time would be awful for us considering we do 45 deliveries per day. That coupled with the reporting and marketing features make something like this a must have for any pizza shop looking to grow”. A cash register is a great starter option, but a point-of-sale is really the way to go if you’re looking at high volume business and long term growth. Take it from Pizza Mizza, you don’t have to be one of the “big guys” to beat out the competition – you just have to have the right tools. The next time you’re in Santa Barbara, stop by for a slice (or one of their other great menu items!).

John’s Pizza Cafe:

John’s Pizza Cafe in Saint Paul, Minnesota opened in 1987 as a take and bake business – which didn’t work so well in the summers with warmer weather. So what did John Weatherston do? Added an oven, of course! From there they started delivering, and the rest is pizza history. An innovator in “fast casual” before that was an industry standard, delivery is now at the heart of John’s Pizza Cafe.

As a pizza shop owner, John experienced two milestones that changed his pizza life. First, attending Pizza Expo…because until you go to Pizza Expo, you haven’t really experienced the pizza right-of-passage. Secondly, finding the right pizza Point of Sale. That technology love where your POS knows and loves pizza just as much as you do, and birds sing, and cheese melts. “Having the right POS helps you understand your business. You know what you’re selling (or not selling), who you’re selling to (or not selling to), and you have a database that can help you build your menu, build your customer base, build your business,” says John.

As a small business owner, you can’t afford to jeopardize your bottom line (or your sanity). “A good POS takes all of the guesswork out of running the restaurant. You have the answers you need at your fingertips. Stops mistakes. Stops freebies. When I first bought a POS system, I was worried about something going wrong with the system. Now, that thought never crosses my mind…I don’t even think about things like that”.

Upgraded Technology

John upgraded his business from Granbury’s DiamondTouch POS to Thr!ve POS in July of 2015. “Thrive is fascinating to me…always being updated, making improvements, doing research to improve the product. It is amazing to me the time and effort that is put into improving this product. Not because it is bad, but because the market is changing so fast, and you guys are staying ahead of it”. (Aww shucks, you’re making us blush)

Deciding to upgrade to Thr!ve was a no-brainer as technology in the industry continues to evolve. “DiamondTouch was operating on a system that was no longer supported by Windows, and we were tied to online ordering – so we did the conversion for the purpose of maintaining a secure website”. John Continues, “Every time we go to Pizza Expo, I look at all the POS systems available every year. Thr!ve is the best available. You can’t go wrong with Thr!ve! Technology is constantly changing and evolving – sometimes it’s not easy to keep up. I have called and spoke to many competitors who use other systems, and they all have problems. Thr!ve is addressing all of these issues the other systems are having – Thr!ve is the superior product.”

But entrepreneurs like John are the heart and soul of Thr!ve POS, and it’s a partnership that’s a two-way street. “I can’t even imagine going back to doing business prior to having a POS – there is no way we could do the volume of business we do without a POS. It would be completely impossible for us. Thr!ve is a time-saver for us”.

Online Ordering

John’s Pizza Cafe is the perfect example of how you don’t need a multi-million dollar operation to leverage mobile and online ordering technology. “Online ordering is the most important. I jumped on it as soon as we heard about it…and we love it. Due to lack of labor availability, online ordering has helped increased our business substantially. We do more in online ordering than other restaurants do in total”. Not too shabby, John!

What wisdom would John share with someone looking for the right system in a sea of technology options? “Online ordering!!! (That’s right, three exclamation points!) Ease of operation, simplicity, customer support. Support is so important. Your employees need to be able to run the system easily, and fast. A POS system without online ordering, support, and ease of use is worthless”.

But technology is an investment, and as a business owner you should ensure that you get the most out of that investment…which means online ordering is no longer an optional business tool. “Unless you are going to build a cute little pizza shop with 20 seats that you are going to fully operate yourself, you have to have the right POS. If you plan on being competitive in the pizza business, you have to have a presence online. Customers are on the internet. You have to be where they are. Customers shop from home. You have to have a presence online, and that means online ordering”.

As Easy as (Pizza) Pie

There’s a definite intimidation factor in trying to “speak technology”, but a good system speaks your language. It shouldn’t be the other way around. John’s favorite aspect of Thr!ve is how easy it is to use. “You don’t have to think about it. You aren’t losing money because of your cash register system. Your POS system has got to be the #1 priority item in your restaurant. It’s critical to a successful operation. Ovens, prep tables, various equipment…all those things are important. But the POS is the MOST important. If I was going to open up a second location, I would absolutely start with the POS!”

John’s Pizza Cafe is truly a case study in pizza POS success.

EBOOKS


VIDEOS

Close Menu